They also have an online chat feature that allows you to talk with a representative if you have any questions. One representative actually initiated a chat with me to ensure the process was going smoothly for me. I felt so well taken care of! I also want to note that I am seriously impressed with the photo quality. The website reminds you to check for resolution while you create the book but mine appeared a little out of focus online. I wasn’t sure how they’d come out in print, but all the photos were perfect!